Terms and Conditions


1 Your agreement with us

You agree that by submitting your application to be placed on the NatWest Business Builder, you are agreeing to be bound by the terms of this agreement with us (National Westminster Bank plc), and to your personal data being processed in accordance with our Privacy Policy. If you do not agree to these terms, donot submit your application to us. They explain how the programme will be delivered by us and the rights and responsibilities that each of us has in relation to the programme.

We may update this agreement from time to time to reflect changes to our offering or for any other reason. If we do update the agreement we will notify you by email and we will provide you with a copy of the updated agreement on the portal. The meanings of certain terms in this agreement are set out at the end of this document.

2 The law that applies to your agreement

If you live in Scotland, Scots law applies to this agreement. If you live anywhere else, English law applies to this agreement. If there’s a dispute between us, either party can take legal action in any UK court.

The programme

1 Term

The NatWest Business Builder is an on-going learning journey supplemented by events and an online community. Should you wish to withdraw at any time you can email us at businessbuilder@natwest.com.

2 What the programme involves

As part of the programme, you will have access to the following services:

  • Online Learning Portal. A digital learning platform with programme content.
  • Webinars and Digital Modules. A variety of digital content to support your learning journey and help you to progress.
  • Facebook Community. We will provide you with a Facebook group to help build your network and help you engage with your fellow entrepreneurs.
  • Networking events. The Business Builder is complemented by a variety of events which are run by our Business Growth Enablers and other local partners. These will ordinarily take place in your local hub.

3 The nature of the services and the advice we provide

We are providing the Business Builder to you free of charge. Due to the nature of the programme, and situations that may be beyond our control, we will use reasonable endeavours to provide you with the services set out above. Any advice or assistance that we provide, or any of our mentors or partners provide, is general in nature and is not designed to be specific to your particular circumstances.

4 What we ask of you in relation to attendance

We ask that you are engaged in the programme and are an active member of the community at the hub. As part of that, you are required to:

  • attend all face to face events
  • complete your digital content and workbooks
  • engage with your fellow entrepreneurs via digital Facebook community

Intellectual Property

1 Your intellectual property

You will own all intellectual property rights that you create in your business while you are on the programme. This includes anything in relation to your business’s trade marks, patents, copyright, design rights or confidential information, whether developed independently or with any input from our entrepreneur acceleration managers. Any discussions that you have with our entrepreneur acceleration managers in relation to your business will be kept confidential and will not be disclosed without your consent.

2 Our intellectual property

From time to time, we may provide you with training materials to develop or support you or your business. These materials are owned by us and are provided to you for personal, non-commercial use, only.

A few other things we need to cover off

1 General compliance, conduct and termination

You must act in a professional manner and comply with our reasonable directions, and ensure that all of your employees, colleagues and guests do the same. You must comply with all applicable laws and regulations, including the UK Bribery Act 2010. While we hope your attendance on the programme will be successful, we reserve the right to terminate this agreement at any time and to ask you to leave the programme. This may be because you are not engaged in the programme or progressing through it as we may expect, or for any other reason.

2 Our liability to you and your liability to us

Neither party will be liable to the other under or in connection with this Agreement for any indirect or consequential loss or damage whether caused by breach of contract, negligence or breach of statutory or any other duty. Neither party will in any event be liable to the other under or in connection with this Agreement for any loss or damages in excess of £1,000 Sterling in each case per event or series of connected events and whether caused by breach of contract, negligence or breach of statutory or any other duty. The limits and exclusions of liability set out in this section shall not apply to any loss arising in respect of the death or personal injury of any person, loss caused by fraud or any other loss which by law cannot be excluded or limited by law, or, in your case, any damage to our property.

3 What we mean by some of our terms

  • The programme refers to the Business Builder we provide under this agreement.
  • This agreement means the terms and conditions set out in this document.
  • The hub is the NatWest hub or partner location detailed in your welcome email.
  • In order to provide the best possible benefits to you, we partner with a number of organisations. A list of our partners is available to you on request.
  • Where we refer to a law this includes reference that law, as amended or extended and to any other law that may replace it.
  • Where we use the word ‘including’ this is to add specific examples – these examples should not be interpreted as an exhaustive list.

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